Last updated: 08/05/2025

At iptv-smart-player.com, we aim to provide a reliable and high-quality IPTV service to all our customers. Please read our refund policy carefully before making a purchase.

1. No Refunds After Activation

Once the IPTV subscription has been activated and the credentials have been sent to your email or WhatsApp, no refunds will be issued. By completing your purchase, you acknowledge and agree to waive your right to withdraw as per Article L221-28 of the French Consumer Code, which applies to digital content delivered immediately after payment.

2. Non-Activation Issues

If your subscription has not yet been activated and you have not received your IPTV credentials within 24 hours of your confirmed payment, you are eligible to request a full refund. Please contact our support team with your order number and payment confirmation.

3. Technical Issues

In the case of technical problems or streaming difficulties:

• Our support team will first attempt to resolve the issue.

• If we are unable to provide you with a working service after full troubleshooting, you may be offered either a replacement service or a partial refund based on the duration the service was unavailable.

• Refunds will not be granted due to device incompatibility or failure to use a VPN if one is required.

4. Fraudulent Claims

We reserve the right to refuse a refund if there is evidence of misuse, abuse, or fraudulent activity.

5. Contact for Refund Requests

All refund requests must be made in writing via:

• 📧 Email: Info@IPTV-Support.com

• 📱 WhatsApp: +44 7737303952

Include the following in your message:

• Full name

• Order number

• Reason for the refund request

• Proof of payment

6. Refund Processing Time

Approved refunds will be processed within 5 to 7 business days to the original payment method. Processing time may vary depending on your bank or payment provider.

By purchasing from iptv-smart-player.com, you agree to this refund policy.